Refund & Cancellation Policy

Digital subscriptions and practice products

If you request cancellation before digital access has been activated or delivered, contact APE Nepal as soon as possible. Once a digital product, account access, voucher, code or subscription has been activated or delivered, it may no longer be refundable because the digital benefit has already been supplied.

Wrong or undelivered service

If APE Nepal delivers the wrong plan/product, receives a duplicate payment, or cannot provide the paid service, contact support with your Order ID. We will review the transaction and offer correction, replacement or a refund where appropriate.

Exam booking

Exam-booking cancellations, rescheduling and refunds depend on the exam provider’s rules, deadlines, seat availability and any non-recoverable charges. APE Nepal will explain the applicable options based on the booking status.

Incorrect customer details

Please check names, email addresses, exam type, date and other information before submission. Costs caused by incorrect information may not be recoverable after a booking or digital activation has already been completed.

How to request help

Contact +977 9811455119 on WhatsApp and provide your Order ID or booking reference. We will review the request and tell you the available option and expected processing time.