Delivery & Fulfilment Policy

Order receipt

After you submit a website order, the system generates an APE Nepal Order ID. Save this ID or use the Track Order page. Website submission confirms that we received the request; it does not mean payment has been verified yet.

Payment verification

APE Nepal manually checks QR/e-wallet payments. Your order status changes after payment is confirmed. Payment proof may be deleted from the database after verification.

Digital products

Digital subscriptions, vouchers and practice access are normally fulfilled electronically using the contact information provided during checkout. Delivery time can vary depending on product availability, provider systems and the need to verify customer details.

Exam-booking support

Booking requests are reviewed after payment/details are checked. Preferred dates and times are requests until the relevant exam provider confirms availability. APE Nepal will contact you if the selected option is unavailable or more information is required.

Track your order

Use Track Order with your Order ID and WhatsApp number. If you forgot the Order ID, use the recovery option with the same WhatsApp number and email used at checkout.

Support

If an order appears delayed or you need help, contact APE Nepal on WhatsApp and include your Order ID.